Get Application - Print, complete, bring to library with ID

Who can get a card:

You can apply for a Cleveland Library card at our library. A library card is required to check out materials or to use computers in the library.

To apply for your Cleveland Library card, you must do one of the following:

• Present a photo ID with your current address - state license or ID card.
• Present a photo ID and an item that verifies the current address (bill, lease, checkbook, etc.)
• Present parent/guardian photo ID with verification of the current address.

Please note that:

• Any child under 13 needs a parent or guardian to sign for a card.
• Initial cards are free of charge.
• The replacement charge for lost cards is $2.

Do you need a PIN?

Your Personal Identification Number (PIN) is a number of your choice attached to your library account. In the future, your PIN will allow you to take advantage of these library services:

• Check out and download e-Book and audiobooks.
• Renew your books from home by telephone or Internet.
• Request that books be held for you at your local branch.
• Search a variety of databases.

You will be able to choose your PIN, when the library is running professional library catalog software on the Internet and has it loaded. In the meantime, your local county libraries may issue you a PIN with Internet database and E-book access.

How many items may be checked out:

Twenty items. Once the limit of twenty items is reached, no further items may be borrowed until some items are returned.

How to replace a lost or damaged card:

Bring the ID required for a new card and pay a $2 replacement fee. You are responsible for all items borrowed on your library card. Please report a lost, missing, or stolen card to the library immediately.

How to borrow materials without your card:

Present the ID required to get your card. Library staff can locate your record using the computer and complete the checkout transaction.

Can everything be checked out on loan?

No. Some rare, expensive, reference, or training materials may be restricted for use only in the library.

Where can materials be returned:

Materials may only be returned to the Cleveland Library during normal business hours. No item may be returned to another library system or left in the parking lot.

When can materials be returned?

Monday 1 p.m.-9 p.m. or Wednesdays, Thursdays, Saturdays 9 a.m.-5 p.m.

What is the loan period:

Once your card is issued, items available for loan may be checked out for a two-week period.

What are the fines/late fees:

Fines/late fees are $.10 per day per item.

Can Cleveland materials be renewed-how:

Cleveland Library materials may be renewed, if no one is waiting to check them out. To renew a book, you must provide the service desk with your library card number and the bar code of each item to be renewed. Books borrowed from other libraries are subject to the rules of the other libraries.

Interlibrary Loan Materials

Overdue fines for books obtained through InterLibrary loan (ILL) are $.25 per day or higher based on the charges from the originating library. The loan time is based on the originating library's policies and starts on the day the book leaves the originating library, with no grace period. If an ILL book is lost, the patron is expected to pay the originating library's charges for replacement.

What is the cost of a lost item:

The cost for lost or destroyed material is the full replacement cost. When an uncataloged item is lost, the replacement charge will be the average budgeted book cost in Wake and Johnston counties of $35.00, plus the $15.00 shipping, handling, and processing fee.

What if the late fee or lost item fee is not paid promptly:

When fees are outstanding, the library account will be suspended, until the fee is paid. If the fees are not paid in 90 days, the card user will be turned over to the Library Materials Recovery Program.

What is the Library Materials Recovery Program:

Cleveland Library will contact Unique Management Services, Inc. to help get seriously overdue materials returned so that other customers may borrow them. The library is committed to providing materials that meet patron needs. Non-returned books, videos, CDs, and other materials are not available for other patrons to use or check out and replacing lost materials is costly. To protect donors' dollars, the library must make every effort to recover lost materials.

What are the North Carolina statutory charges for late and missing books owed to a public library?

Unpaid book fines under $50 are considered a misdemeanor. Fines over $50 will be considered a felony.

Are pin numbers or passwords required:

No pin numbers or passwords are required to use your basic library services, Internet site or catalog, however, you will be issued a password to access a computer in the lab, after giving your library card to the person working the Service Desk.

Are library cards required to use the computers:

Yes. You will give your library card to the person in charge, when you want to use a computer and it will be returned when you are ready to leave and after you have paid any printing fees.

Do I need a password to use the computers?

Yes. It will be available from the person in charge, after you present your library card.

May I use your printer?

Yes. The library has black and white one-side laser printing for $.10 a page. Duplex printing is $.10 a side. Printing costs must be paid, when the job comes out of the printer.

Do you accept anything other than cash for payment of fees?

Yes. The library accepts Mastercard and VISA, both credit and debit cards that can be used without pin codes, and personal checks, with current state driver's license or state photo identification card.