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Who may use the pantry? In keeping with Second Harvest national guidelines, the pantry will provide emergency food to Cleveland Township residents, who have no food at home and have no way to get food, to ensure they will not go hungry.

Are referrals required? No.

What identification is required? All client services require identification.  Under North Carolina law, anyone reaching 18 years old must have a legal North Carolina Photo Identification Card or Driver’s License.  Any identification that has expired or displays an incorrect name or address is no longer legal under North Carolina law and must be corrected within 60 days of the time it became illegal.  Anyone with a current identification, a charge card with a $10 credit line, and an e-mail address can request a corrected copy of his identification over the Internet.  Anyone under 18 may school registration documents, birth certificate, or social security card.

How frequently may a client be served food? – Once a week.

Can someone walk in or are appointments used? Appointments are required anytime a registered client wants to receive food.  New clients will be worked into the schedule. Clients may call 919-661-6565 Mondays 6:15 p.m.-9 p.m. or Saturdays 9:15-6 to ask for an appointment for the pantry.  The first appointment is 6:15 p.m. on Mondays and 9:15 on Saturdays.  The last appointment is 8:30 on Monday and 5:30 on Saturday.  Each appointment is for 15 minutes.  Two clients at a time are permitted in the lobby and pantry area.  One may be at the serving area, while one is checking in.  Other food clients may go to the shopping area or wait outside until it is their turn to check in or be served.

Is paperwork required?  The pantry is required to obtain and keep basic identification and statistical paperwork in order to obtain food from the North Carolina Second Harvest partners:  The Food Bank of Central and Eastern North Carolina, the North Carolina state nutritional program, and the Inter-Faith Food Shuttle.  We are required to keep the records for many years, during which time, they are subject to audit.  We are required to obtain and keep basic identification and statistical paperwork for the U.S. Department of Agriculture to receive the federal TEFAP food.  TEFAP is often thought of as the descendent of the old federal commodities program and the direct food portion of the current Federal Food Stamp Program.  To receive TEFAP food, clients will have to fill in a form once a quarter and sign the form each time food is received.  We are required to keep these records for many years, during which time, they are subject to audit.

How much food goes to the staff and volunteers? None, with a few exceptions. The Food Bank permits our volunteers to drink basic Food Bank supplied drinks to prevent dehydration, since there is no drinking water in the building. A prequalified food pantry client, while working as a volunteer during lunch may be provided food after signing in as an on-site/soup kitchen client. If a certain amount of perishable food is released to the general public to avoid spoilage before the next distribution date, volunteers and staff may have equal access.